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At Homifax, we operate as a net positive service enterprise—meaning we are committed to delivering more value than we take. Our mission is to ensure every customer feels empowered, protected, and proud to have their asset verified and tracked by Homifax. We stand by the quality, integrity, and impact of our Verified Asset Record Services. That’s why we offer this industry-first and only satisfaction guarantee:
If you do not genuinely appreciate the value of our work during your first experience with Homifax, we will issue a full refund of your vested capital in the Verified Asset Report—minus any tangible benefits already delivered to you or your Homifax Verified Asset.
In the rare event that your Homifax Verified Asset suffers a total loss due to adverse weather events or unforeseen incidents, Homifax will refund 100% of your original vested investment into Your Homifax Verified Asset Report. whether that event occurs 5, 10, or even 20 years down the road.
This is not just a promise—it’s the standard of care and ethics that defines who we are. We believe trust must be earned, value must be delivered, and peace of mind must be protected. Welcome to Homifax.
The kind of enterprise we run, and stand behind.
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Shield against valuation dips by providing transparency, credibility, and evidence of the property’s true worth. It protects against risks like undisclosed issues, market fluctuations, and stakeholder skepticism, ensuring the asset’s value is accurately represented and preserved. For property owners, this means greater financial security, stronger negotiation power, and long-term peace of mind. By leveraging Homifax’s verification and maintenance processes, homeowners can safeguard their investment and maximize its potential, even in challenging market conditions.
Providing a single, authoritative, and independently verified source of truth about the asset. Information discrepancies—such as conflicting records, missing documentation, or inaccurate data—can lead to misunderstandings, disputes, and financial losses.
Providing a transparent, verifiable, and comprehensive record of the property’s condition, history, and compliance. It protects against risks like legal challenges, financial conflicts, and stakeholder disagreements, ensuring the owner’s interests are safeguarded. By leveraging Homifax’s verification and maintenance processes, property owners can minimize disputes, reduce liability, and maintain peace of mind, knowing their asset is backed by a trusted, defensible document.
Providing verified, data-backed evidence of your property’s condition and value, the report empowers you to negotiate fair terms, hold service providers accountable, and maintain consistent quality across all interactions. However, its effectiveness depends on regular updates, proactive sharing, and a clear understanding of its role in protecting your asset. With Homifax, you’re not just documenting your property; you’re safeguarding its future.
At Homifax, we prioritize your financial security and peace of mind through our Supplemental Claim Settlement Coverage. This unique offering ensures that every dollar you invest in maintaining your Homifax-verified asset—whether a property, vehicle, boat, or aircraft—is fully recoverable in the event of a loss or casualty before an asset transfer using your Homifax-verified report.
Eligibility for Refunds
Refunds may be requested under the following conditions:
Inaccurate Reports: If a Homifax Verified Report (e.g., Verified Landlord, Verified Animals, or Verified Property) contains verifiable inaccuracies due to Homifax’s error.
Service Non-Delivery: If the requested service (e.g., report generation or verification) is not delivered within the agreed timeframe.
Customer Dissatisfaction: If the service does not meet reasonable expectations as outlined in the service agreement, subject to review.
Non-Eligible Cases
Refunds will not be issued in the following cases:
User Error: Inaccuracies resulting from incorrect or falsified information provided by the user. Falsification of documents constitutes gross misconduct and may lead to service termination without refund.
Change of Mind: Refunds are not available for changes in customer preference or decisions unrelated to service quality.
Third-Party Actions: Issues arising from third-party services or data sources not controlled by Homifax.
Refund Process
Submit a Request: Contact Homifax Customer Support via www.homifax.com or support@homifax.com within 30 days of service delivery or purchase.
Provide Details: Include your order number, a description of the issue, and any supporting documentation (e.g., proof of inaccuracy).
Review: Homifax will review the request within 5 business days and may request additional information.
Resolution: If approved, refunds will be issued to the original payment method within 10 business days of approval. If denied, a detailed explanation will be provided.
Refund Timeframes
Request Submission: Within 30 days of service delivery or purchase.
Review Period: 5 business days from request submission.
Processing Time: 10 business days from approval to issue the refund to the original payment method.
Credit Card Posting: May take an additional 3–7 business days to reflect on your statement, depending on your financial institution.
Additional Notes
Transparency: Homifax will communicate all decisions regarding refunds or corrections clearly, with reasons for approvals or denials.
Compliance: This policy complies with applicable U.S. consumer protection laws. Customers retain their rights under state-specific regulations.
Falsification Penalties: Submitting falsified documents voids eligibility for refunds or corrections and may result in service termination or legal action.
Contact: For further assistance, visit www.homifax.com or email support@homifax.com.
Policy Updates
Homifax reserves the right to update this policy. Changes will be posted on our website, and customers will be notified via email when applicable.
Private verified records management, maintain & keep track of asset update versions, and earn back on every report release. Borrow against your verified account / report interest free.
Discretion | Traceability | No Solicitation
Homifax is not a public data aggregator. All information in our verified reports are privileged and confidential. Access to verified reports and information provided by Homifax is granted exclusively with the explicit permission of the current asset owner and is subject to approval by the respective record holder. Homifax is committed to maintaining the privacy and security of all data in accordance with applicable laws and regulations. As an independent mutual records verifier and verified report publisher, Homifax does not own any records. Copying or redistributing information from our database is strictly prohibited and may result in serious legal consequences.
Using the Homifax logo or affiliated trademarks to facilitate a sale without registering the asset with Homifax is strictly prohibited. Homifax does not protect buyers who complete transactions without first acquiring a report.
Homifax supports verification and report transcription in multiple countries and languages, serving customers worldwide with our international team.
English | French | Español | Deutsch | Italiano | Chinese | Japanese | Thai | Vietnamese | Korean | Slavic | Japanese
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